Privacy Policy

Introduction

Welcome to Gutter Cleaning London, available at https://guttercleaninglondon.net/.

We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information may be collected when you visit our website, contact us, or request information about our gutter cleaning services.

Information We Collect

Depending on how you use our website, we may collect the following information:

  • Contact information: Your name, email address, telephone number, and other details you provide through our contact or quotation forms.

  • Service information: Your property location, details about your gutter cleaning requirements, and information included in your enquiry.

  • Technical information: Information such as your browser type, device information, IP address, and website usage data, where collected by our hosting provider or website tools.

Please avoid sending sensitive personal information through our website forms.

How We Use Your Information

We may use your information to:

  • Respond to enquiries and quotation requests.

  • Communicate with you about our gutter cleaning services.

  • Arrange and manage requested services.

  • Maintain website security and prevent spam or misuse.

  • Improve our website and understand how visitors use it, where analytics tools are enabled.

  • Meet applicable legal obligations.

We will not use your information for unrelated purposes without an appropriate lawful basis.

Legal Basis for Processing

Where UK data protection law applies, we process personal information on an appropriate lawful basis. Depending on the circumstances, this may include taking steps at your request before entering into a contract, fulfilling a contract, complying with a legal obligation, or pursuing legitimate interests.

Where consent is required, we will ask for it before carrying out the relevant processing.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers who help operate our website or deliver requested services, such as website hosting, email, form processing, security, or analytics providers, where these services are used.

We may also disclose information where required by law or where necessary to establish, exercise, or defend legal claims.

Cookies and Website Analytics

Our website may use cookies or similar technologies to support essential website functions, remember preferences, improve security, or analyse website traffic.

The cookies used depend on the tools and services enabled on the website. Where applicable, non-essential cookies will be used only in accordance with the consent requirements that apply.

You can also manage cookies through your browser settings. Blocking certain cookies may affect some website features.

Data Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing services, maintaining appropriate records, and meeting legal obligations.

The retention period depends on the type of information and why it was collected.

Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to your personal information.

  • Ask us to correct inaccurate information.

  • Request deletion of your information.

  • Object to certain processing or request restrictions.

  • Request a copy of certain information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Complain to the UK Information Commissioner’s Office (ICO).

To exercise your rights, contact us using the details provided below. Some rights are subject to legal conditions and exceptions.

Third-Party Links

Our website may contain links to third-party websites. We do not control their privacy practices or content. Please review the privacy policies of any external websites you visit.

Children's Privacy

Our website is intended for people seeking information about gutter cleaning services. If we become aware that personal information has been collected inappropriately from a child, we will take reasonable steps to address it in accordance with applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy when our website, services, or legal requirements change. Any revised version will be published on this page with an updated revision date.